FAQ

Orlando-based Fat Cat Gourmet Foods is the brainchild of husband-and-wife team Eyal Goldshmid and Deborah Moskowitz, two long-time foodies who decided to make their passion for exploring flavorful and fiery food their full-time profession.

Fat Cat’s award-winning sauces focus on that magical middle ground where flavor and fire meet. Their products feature exotic flavor combinations, all-natural ingredients and heat levels ranging from mild to super-hot. They are purr-fect for grilling, marinating, dipping and more.

“The goal of our sauces is to use flavor and heat as complements," says Goldshmid, "so that we can provide unique, exotic, tasty twists to food, instead of just overwhelming flavors nothing but heat."

Tiggy the Fat Cat

Deborah and Eyal had a cat named Tiggy.

When they first got Tiggy, she was small and wiry. But she loved to eat, and little by little Tiggy grew and grew and grew…..

Tiggy peaked at 23 lbs. Not the fattest cat in the world, of course, but certainly large to be noticed when she decided to jump on your head at 5am and demand feeding.

While Tiggy is no longer with us, we fondly remember the fact that Tiggy’s head has remained small over the years, even after the rest of her ballooned exponentially. Yikes!

Anyway, one day Deborah and Eyal were watching TV and noticed Tiggy sprawled out over the floor in front of them. The cat’s stomach seemed to take up two-thirds of her actual size — so large that both of them marveled at it.

“Wow, that’s one fat cat!” Deborah said….. and the name of our company was born.

To order from us, simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "Checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-2 business days.

After placing an order, you will receive an email notification confirming the order. A second email will be sent once the order ships and will contain tracking information for your order within it, typically within 1-2 days of your order confirmation email.

To cancel an order after it has been confirmed, please Contact Us immediately, making sure to reference your order number and what you'd like done (cancel/change, etc.). Once the change has been confirmed we will contact you.

Please Contact Us with any additional questions or concerns.

Shipping destinations

• We ship our products primarily within the U.S. (including Hawaii, Alaska and APOs)
• We can also fulfill orders internationally to Canada, Europe and Australia.

Shipping times

• Most U.S. orders will ship within 24-48 hours of receipt, except on weekends and holidays when they will ship on the next business day.
• Tracking information will be emailed to you once your order has been generated, after it is ready for shipment and/or pickup and once it has been delivered to the address in the order by the carrier.
• Most U.S. orders ship via USPS Priority or UPS Ground and arrive approximately 1-5 days after carrier pickup, depending on address location. In some instances, orders may take longer to arrive due to carrier delays or other shipping issues. Contact Us directly if you have questions about the delivery or arrival of your order and we will investigate tracking with the carrier for you if requested. 
• Orders shipping outside the US, including APOs and addresses in Alaska and Hawaii, can take anywhere from 10-21 days to arrive, based on distance traveled and customs clearances. In some instances, especially during the holiday season, this delivery period may extend to 28-30 days. Contact Us directly if you have questions about the delivery or arrival of your order and we will investigate tracking with the carrier for you if requested

Shipping cost

• U.S. based orders over $50 in subtotal receive free standard shipping
• Orders under $50 in subtotal will be charged $7.99 for standard shipping. Full cost of shipping per order placed will be displayed at time of checkout.
• International shipping rates fluctuate depending on order size and distance to final destination. Full cost of shipping as well as VAT (if applicable) will be displayed per order at time of checkout.

Single Bottle Orders/Amazon

Because our direct shipping costs are fixed to final order amount, we highly suggest smaller orders of 1 or 2 bottles be placed our Amazon page, which will absorb shipping costs for smaller orders.

Our products can be found on Amazon via at the following link (external link):

SHOP FAT CAT GOURMET ON AMAZON

You can select your preferred payment method at checkout.

• We accept secure payments via Credit Cards, Debit Cards & PayPal.
  
• For other payment options please Contact Us

Fat Cat's Reward Points Program allows you to earn points for each online purchase you make on our site! You can then redeem those points for a cash equivilent discount on your next order from our website. 

Here’s how it works: 

1. Sign up for a Reward Points account on our website via this link or sign in to your current account at the same URL)
2. Make a purchase on our website and receive 5 Reward Points for each $1 spent (with 100 points equalling $1 redeemable). Once your order has been placed, your Reward Points are redeemable. 
3. To redeem your Reward Points for credit towards your next purchase, first sign into your Reward Points and click on the "Redeem" link. Follow the instructions on screen to create a coupon code for  the number of points you wish to redeem. Copy and Paste that code and enter it into appropriate "Coupon" box during checkout to apply that amount towards your purchase price.

Important notes:

Your Reward Points do not expire.

Use your Reward Points towards any or all of your order and pay any remaining amount by credit card if applicable.

Reward Points must be applied at time of purchase and cannot be applied post-purchase.

Reward Points are earned by total amount purchased (including shipping costs) but cannot be applied towards shipping charges.

Reward Points cannot be used in conjunction with other coupon codes but you will still earn Reward Points when using a coupon code for your purchase.

Unfortunately we do not produce our products in sample size. As such, samples are not available at this moment.

However, if you want to know what others who have tasted our hot sauce have said about us, please check out this video where our Strawberry Serrano Hot Sauce beat countless other fruit hot sauces to be named Best Fruit Hot Sauce by Good Mythical Morning. 

In addition, please give our individual product pages a look as well as we have embedded video reviews there on our sauces by various tasters found on YouTube.

Click here to review our Privacy Policy.

If you have any additional questions or concerns please Contact Us.