FAQ

Orlando-based Fat Cat Gourmet Foods is the brainchild of husband-and-wife team Eyal Goldshmid and Deborah Moskowitz, two long-time foodies who decided to make their passion for exploring flavorful and fiery food their full-time profession.

Fat Cat’s award-winning sauces focus on that magical middle ground where flavor and fire meet. Their products feature exotic flavor combinations, all-natural ingredients and heat levels ranging from mild to super-hot. They are purr-fect for grilling, marinating, dipping and more.

“The goal of our sauces is to use flavor and heat as complements," says Goldshmid, "so that we can provide unique, exotic, tasty twists to food, instead of just overwhelming flavors nothing but heat."

Tiggy the Fat Cat

Deborah and Eyal had a cat named Tiggy.

When they first got Tiggy, she was small and wiry. But she loved to eat, and little by little Tiggy grew and grew and grew…..

Tiggy peaked at 23 lbs. Not the fattest cat in the world, of course, but certainly large to be noticed when she decided to jump on your head at 5am and demand feeding.

While Tiggy is no longer with us, we fondly remember the fact that Tiggy’s head has remained small over the years, even after the rest of her ballooned exponentially. Yikes!

Anyway, one day Deborah and Eyal were watching TV and noticed Tiggy sprawled out over the floor in front of them. The cat’s stomach seemed to take up two-thirds of her actual size — so large that both of them marveled at it.

“Wow, that’s one fat cat!” Deborah said….. and the name of our company was born.

To order from us, simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "Checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-2 business days.

After placing an order, you will receive an email notification confirming the order. A second email will be sent once the order ships and will contain tracking information for your order within it, typically within 1-2 days of your order confirmation email.

To cancel an order after it has been confirmed, please Contact Us immediately, making sure to reference your order number and what you'd like done (cancel/change, etc.). Once the change has been confirmed we will contact you.

Please Contact Us with any additional questions or concerns.

Shipping destinations:

• We ship both within the Continental U.S. and internationally to Canada, Europe and Australia
• We are able to fulfill orders to Alaska, Hawaii or to locations outside the U.S. but prefer to do so on a case-per-case basis because of additional shipping/taxes incurred. Please Contact Us for more information or to arrange such an order.

Shipping times:

• Most U.S. orders ship within 24-48 hours of receipt, except on weekends and holidays when they will ship on the next business day. Tracking information will be emailed to you once your order has been generated and/or is ready for shipment and/or pickup.
• Most U.S. orders ship via USPS Priority or UPS and should arrive approximately 2-4 days after receipt of your shipping confirmation message. In some instances, orders may take longer to arrive due to carrier delays or other issues. ship via UPS Ground instead and take 3-5 days to arrive.
• Shipping time might vary depending on location, shipment method and other factors.
• International orders ship via courier and can take anywhere from 10-21 days to arrive, based on distance traveled and customs clearances. This time period may be delayed or extended to 28-30 days during peak season, such as around the Christmas holiday
• Please Contact Us with any questions or issues regarding delivery of your order

Shipping cost:

• U.S. based orders over $50 receive free standard shipping
• Orders under $50 will be charged between $7.99-$14.99 depending on chosen delivery method, destination address and order size. Full cost of shipping per order placed will be displayed at time of checkout. 
• International shipping rates fluctuate depending on order size and distance to final destination. Full cost of shipping as well as VAT (if applicable) will be displayed at time of checkout.

You can select your preferred payment method at checkout.

• We accept secure payments via Credit Cards, Debit Cards & PayPal.
  
• For other payment options please Contact Us

Your 100% satisfaction is important for us.

• If a product gets damaged during shipment or arrives damaged upon a delivery, please Contact Us immediately and will offer 100% refund and/or replacement (customer's choice) upon notification
  
• For returns, please Contact Us with the subject 'Returns' and include your order number, name and the reason for the return.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase
  
• We will provide the customer with instructions where to send returned goods. We strongly recommend you ship returned goods with traceable postage to avoid the possibility of "lost packages" or other similar situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer will receive a confirmation email from the Seller notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
• Please note: We cannot accept returns or issue refunds for items purchased from third-party companies and/or brick and mortar stores. Please return those items or seek refunds for your purchase from their places of purchase.

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If you have any additional questions or concerns please Contact Us.